Job Description

Join Our Team as a Customer Adviser!

Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team!

Position: Customer Adviser

Location: Stevenage (Fully On-Site)

Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)

What You'll Do:

As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass:

Handling diverse customer inquiries through telephone and e-Service channels

Providing accurate advice and assistance with a friendly demeanour

Logging customer requests efficiently and effectively

Supporting the digitization of services to enhance user experience

Ensuring compliance with agreed processes to maintain high standards of service deliveryWhat We're Looking For:

We seek individuals with a strong skill set, including:

Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public

Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction

Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus!

PC Literacy: Strong keyboard skills and comfort with technology

Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement

Resilience: Ability to thrive in a fast-paced, high-pressure environmentKey Responsibilities:

Provide outstanding customer service to ensure a smooth customer care journey

Capture and maintain accurate customer data with attention to detail

Assess claims and respond to inquiries via electronic communication

Collaborate with the team to achieve individual and group targetsRequirements:

Strong verbal and written English communication skills

Ability to follow instructions and established processes

Evidence of Access NI application number and cleared Access NI certificate

Verified Right to Work documentationWhy Join Us?

At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy:

A vibrant, engaging work environment

Relaxing break areas to recharge

Opportunities for professional growth and developmentIf you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser!

Join us and be part of a team that believes in the power of excellent customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser