Job Description

Junior CRM & Systems Administrator
PCD330298
Full-time

Job Description

JOB OVERVIEW:
You will provide support in the implementation of new processes, systems, or features by working with various teams within the organization.
The role involves a wide variety of tasks such as setting up new accounts, creating training documentation and training users, configuration of software, testing newly developed software features and maintaining key system data (e.g., Country lists)
Your days will be varied, and you will build knowledge in topics you never imagined, so if you are a solution oriented, creative thinker and have a thirst to continuously learn then this could be the job for you!
Also, the bird was the Golden Plover. In case you were wondering...

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• customer relationship management platform Configuration and Customization.
• Monitor the performance and health of the software.
• Assist IT support team in management of user access to certain systems and manage user access, roles, profiles, and permission sets to ensure proper data security.
• Assist in maintaining simple automation tools such as flows, email templates, and validation rules.
• Support data maintenance tasks including imports/exports, deduplication and data quality monitoring using tools like Data Loader or Data Import Wizard.
• Provide support to end-users helping them troubleshoot software related issues.
• Update documentation on system configuration, procedures and troubleshooting steps to create a knowledge base.
• Document requirements, workflows, and business processes.
• Assisting in problem-solving by conducting research, gathering information, and proposing solutions to business challenges.
• Provide training to end-users on new features, enhancements, and best practices within customer relationship management platform.
• Stay informed about customer relationship management platform releases, new features, and industry trends to provide recommendations for continuous improvement.
• Maintain key drop-down lists ensuring consistency across our systems (e.g., Country, Industry, Organization type lists)
• Maintain the application process pages and new changes as required.
• Work with the Analyst and Tester to test new software features and process changes.

OTHER KNOWLEDGE SKILLS AND ABILITIES:
• customer relationship management platform administrator certification
• Knowledge of using technology provider desktop operating system and O365 suite
• Tangible experience as a junior system admin or a similar role
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills
• User management
• Strong attention to detail
• Strong documentation skills
• Learning agility - able to learn new technology and adapt to changes in IT environment.
• Ability to work in a fast-paced environment with minimal supervision.
Desired
• Ability to remain calm under pressure.
• Desire to learn and inquisitive mind.
• Positive energy and a can-do attitude.
• Self-managing and can work effectively with little supervision.

KEY RELATIONSHIPS:
• customer relationship management platform and System admin
• Development Team, Scrum Master and Business Analyst/Tester
• IT infrastructure team
• Director of the organisation and IT
• VP Operations
• Project Office
Our commitment
The organisation is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.