Job Description

Order Processing / Administration Assistant Location: Marchington Pay Rate: £13.49 per hour Hours: 8:30am - 4:30pm, Monday to Friday We are looking for a reliable and detail-oriented individual to join our team in an Order Processing / Administration role. This is a great opportunity for someone with strong organisational skills who enjoys working in a fast-paced operational environment and delivering excellent customer service. Key Responsibilities

• Accurately enter and process customer orders using the company's order management system
• Review order information to ensure completeness and product availability
• Communicate with customers regarding order details, shipment dates, and any discrepancies
• Coordinate with warehouse and logistics teams to schedule timely dispatches
• Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages
• Maintain accurate records of orders, shipping documents, returns, and adjustments
• Respond to internal and external enquiries regarding order progress and delivery updates
• Ensure all orders comply with company procedures, customer requirements, and quality standards

• Previous experience in order processing, administration, or a similar operational role is desirable
• Strong attention to detail and accuracy
• Basic proficiency in Microsoft Excel and Outlook
• Excellent written and verbal communication skills
• Confidence using order management systems (training will be provided)
• Strong organisational and time-management abilities with the capacity to multitask effectively

• A customer-focused and professional approach
• Reliable, punctual, and committed to high standards of work
• Strong communication and problem-solving skills
• Flexible attitude towards tasks and working hours
• A responsible approach to health and safety compliance