Job Description

About Us

Noble Recruiting is seeking an experienced and highly organised Administrator to join a local authority team. This is an excellent opportunity for a motivated individual with strong administrative skills who enjoys working in a fast-paced environment and takes pride in delivering efficient, high-quality support.

The successful candidate will be proactive, detail-oriented, and confident managing a varied workload. They will be able to prioritise tasks effectively, maintain a high level of accuracy, and communicate professionally with colleagues and stakeholders while ensuring the smooth day-to-day running of administrative processes

The Opportunity:

To undertake full reviews of all Council Tax Support applications using the Civica Open Revenues system, in accordance with the local authority Tax Support Scheme.

To support customers in respect of enquiries generated by those reviews via email, telephone and face to face.

Role Accountabilities:

• To undertake a review of current applications in our Council Tax Support caseload in accordance with the appropriate scheme.
• To update the customer accounts using the Civica system, to incorporate any changes identified.
• To use the DWP Searchlight system in accordance with the guidelines issued by the Local Authority Support Team and the Benefits Manager.
• Ensure customer income and household details are updated in accordance with the review.
• To ensure the reviews focus on higher-risk, higher-value, and older cases.
• To manage customer enquiries by email, telephone and face to face.

The Experience You Will Bring:

• Proven experience in using various IT packages (Excel, Civica)
• Experience in delivering excellent customer service
• Experience in working with confidential information
• Experience in quality checking
• Methodical, with high attention to detail
• Work well under pressure
• Excellent communication skills
• Strong administration skills
• Confidentiality & professionalism
• Knowledge of GDPR principles

Please note: The successful candidate will be required to obtain a DBS.

Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week followed by hybrid working after a successful training period.

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.