Job Description

IT Support Apprentice

Location: Hereford

Salary: £18,000 - £20,000

Job Type: Full-Time, Apprenticeship

About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice to join their growing technical team.

This is an exciting opportunity to kick-start your career in IT, gaining hands-on experience while working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment.

What You'll Do:

Provide 1st line IT support via phone, email and remote support tools

Troubleshoot hardware, software and Microsoft 365 issues

Assist with setting up laptops, desktops and mobile devices

Create and manage user accounts within Active Directory and Microsoft 365

Log and update support tickets, ensuring excellent customer service

Support system installations, upgrades and hardware deployments

Work alongside experienced engineers on a variety of client environments

Build your technical knowledge through hands-on training and mentoring What We're Looking For:

A genuine passion for technology and IT

Strong communication and customer service skills

Eagerness to learn and develop new technical skills

Good problem-solving ability and attention to detail

Basic knowledge of Windows and Microsoft applications

GCSEs (or equivalent), including Maths and English

A full UK driving licence is desirable Why Join?

Gain a nationally recognised IT qualification

Learn from experienced engineers in a supportive team

Exposure to Microsoft 365, networking and cloud technologies

Hands-on experience across a wide range of business IT environments

Clear progression opportunities into a permanent IT Support Engineer role

Ongoing training and professional development throughout your apprenticeship Apply now to begin your IT career with a growing technology business that is committed to developing the next generation of IT professionals