Job Description

Your New Role

We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices.

Your Responsibilities

• Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software
• Diagnose and resolve hardware and software issues directly with end users
• Prepare, configure and deploy end user devices
• Carry out IMAC tasks in line with defined procedures
• Maintain accurate ticket updates and asset records
• Work within agreed SLAs, processes and escalation paths
• Communicate professionally with users in a controlled site environment

You Will Have

• Previous experience in a Level 2 deskside or onsite support role
• Strong hands-on experience supporting PCs, laptops and peripherals
• Confident operating in a face-to-face support environment
• Familiarity with Windows based end user environments
• Experience using ticketing systems and following structured processes
• Able to work independently while adhering to site rules and procedures

Additional Information

Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete.