Job Description

Job Title: Administrative Officer
Hourly rate: 19.59
Duration: 3 Months (highly likely extension, potential to become perm)
Working Pattern: Full Time
Location: London

About Us:
Our client is committed to delivering an exceptional educational experience. We are seeking a highly motivated and detail-oriented Administrative Officer to join our team for a temporary role. This is an exciting opportunity to support student assessments and improve administrative processes within a dynamic environment.

Key Responsibilities:

• Provide outstanding customer service to students, applicants, and staff through various communication channels, including phone, email, and in-person interactions. Ensure that all inquiries are handled promptly and professionally.
• Assist in the management of exam support, including the scanning of exam papers and coordination with assessment leads.
• Diagnose and resolve issues related to student records and assessment processes. Evaluate problems, propose solutions, and implement improvements to streamline operations.
• Collaborate with academic departments, central services, and external agencies to ensure accurate information sharing and adherence to procedures and regulations, enhancing the overall student experience.
• Develop and maintain user-friendly guidance and procedural documentation for both students and staff, ensuring that all materials are current and accessible.
• Manage high volumes of data entry and maintain accurate records. Utilize Excel to create and manage spreadsheets, ensuring data integrity and accuracy.

Key Skills and Qualifications:

• Proven experience in customer service, demonstrating excellent communication skills and the ability to engage effectively with diverse stakeholders.
• Strong problem-solving skills with a keen attention to detail, enabling you to identify issues and propose practical solutions.
• Proficient in data entry and management, with experience handling high volumes of information. Familiarity with Excel is essential; while advanced formulas are not required, the ability to create and navigate spreadsheets is a must.
• Previous experience in an administrative role is preferred, particularly within an educational setting, but not mandatory.
• A proactive approach to work, with a commitment to continuous improvement and a willingness to adapt to changing priorities.

Why Join Us?
This role offers a unique opportunity to contribute to the educational journey of students while enhancing your administrative skills. There is potential for contract extension or transition to a permanent position based on performance and organizational needs

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.