Job Description

Surge Support Role - Plymouth
Location: Plymouth, PL6 Fully Office Based
Pay Rate: 13.90 paid on a weekly basis
Contract Type: Temporary (chance of an extension but down to business need)
Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed)
Start Date: Monday 8th June 2026

About the role:
Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business.

Key Responsibilities:

• Control the distribution and allocation of applications
• Investigate reports and escalate issues appropriately
• Liaise with operational teams on application progress
• Maintain accurate application lists and records
• Communicate with customers via phone or email when required
• Record actions using the Points Arising Screen (PAS) and any correspondence issued
• Identify recurring issues and contribute to continuous improvement
• Carry out additional administrative tasks as needed

Experience needed:

• Strong attention to detail with the ability to identify gaps or errors
• Confident following written procedures
• Experience working collaboratively to achieve shared goals
• Excellent organisational and time management skills
• Effective verbal and written communication skills
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• Previous admin and/or customer service experience in an office environment

Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks.

If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.