Job Description

Data Analyst

Location: Durrington, West Sussex - Hybrid working (attendance required for key stakeholder sessions)
Rate: 400 per day (Umbrella)
Reporting to: Service Design & Transition Lead

We're looking for an experienced Service Data Analyst to support the definition and implementation of application and service criticality across the organisation.

This is a high-impact contract role where your work will directly inform strategic decision-making, including service tiering, resilience planning (RPO/RTO), investment priorities and risk management.

The Role

You'll be responsible for collating, validating and analysing data from application workshops to establish a clear, reliable and executive-ready view of service criticality, risk and resilience.

Key Responsibilities

Data Collation & Validation

• Gather and consolidate data from workshop outputs
• Identify gaps, inconsistencies and inaccuracies in existing datasets
• Cleanse and normalise data to create a single source of truth

Criticality Assessment

• Support the definition and application of service criticality tiers (e.g. Mission Critical, Business Critical)
• Map applications to business services and processes

Analysis & Insight

• Analyse service data to identify risks, dependencies and resilience gaps
• Highlight single points of failure and unsupported systems
• Provide insight into service health and business impact
• Support scenario analysis

Executive Reporting

• Produce clear, concise, and visually engaging reporting for senior stakeholders
• Translate complex technical data into business-facing insights
• Support dashboards, executive packs and decision-making materials

Stakeholder Engagement

• Collaborate with Service Design & Transition, Architecture, and DR & Resilience teams
• Challenge data where necessary and drive accountability for data quality

About You

Essential Skills & Experience

• Strong data analysis and data modelling capability
• Ability to interpret technical data and translate into business impact
• Advanced Excel skills (including Power Query, pivot tables, data structuring)
• Experience producing executive-level reporting
• High attention to detail and strong focus on data quality
• Comfortable working with incomplete or ambiguous data
• Proactive and solutions focused, with a strong delivery mindset
• Confident challenging stakeholders constructively
• Excellent communication skills with the ability to simplify complex topics
• Outcome focused, with a focus on delivering tangible results

Desirable

• Experience within Service Management / ITIL environments
• Understanding of service criticality, resilience, and continuity (RPO/RTO)
• Experience with data visualisation tools such as Power BI

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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