Job Description

Job Title: Customer Operations Admin

Location: Ipswich

Contract Type: Initial 3 months

Hourly Rate: £12.71

Are you ready to kickstart your career in customer operations? Our client is on the lookout for enthusiastic Customer Ops Admins to join their dynamic Metering team in Ipswich! This is a fantastic opportunity for those looking to gain valuable experience in a supportive environment.

What You'll Do: As a Customer Ops Admin, you will play a crucial role in ensuring our customer data is accurate and up to date. Your responsibilities will include:

Utilizing the CRM system to cleanse accounts and manage work lists effectively.

Updating customer contact information and raising requests for site visits.

Communicating with customers and third-party agencies via email and telephone.

Collaborating closely with the Metering team to enhance overall customer service.

What We're Looking For: We value enthusiasm and a willingness to learn! Here are the key skills that will set you up for success:

Customer Service Skills: A passion for helping others and providing top-notch service.

CRM Experience: Familiarity with CRM systems is a plus but not required.

Communication Skills: Excellent verbal and written communication skills to engage with customers and partners.

Attention to Detail: A keen eye for detail to ensure accuracy in all tasks.

Microsoft Suite Proficiency: Basic knowledge of Microsoft Office applications is preferred.

Training and Development: Don't worry if you're new to the industry! You'll receive three weeks of onsite training to equip you with everything you need to thrive in this role. This is more than just a job; it's a stepping stone into the world of metering and customer operations!

What's in It for You?

Competitive hourly rate of £12.71

An excellent opportunity to gain experience in a growing industry.

A supportive team environment where your contributions are valued.

How to Apply: If you're ready to take the next step in your career, we want to hear from you! Interviews will consist of one session, either with the team or onsite. Don't miss out on this exciting opportunity, apply today and start your journey with us ASAP!

Join us in making a difference in customer operations. Your adventure starts here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details in file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention