Job Description

Business Support Officer 

Location: Chatham (Office-based 3 days per week)

Contract: Interim (Initial 3 months, with potential extension)

Rate: £200 per day (umbrella) 

About the Role

We are currently seeking an experienced Business Support Officer to join Medway Council’s Education and SEND team on an interim basis. This is a key role within the Hub Inclusion Team, providing high-quality administrative and customer support to ensure the effective delivery of services for children and young people with Special Educational Needs and Disabilities (SEND).

Important: This role requires a commitment to attend the office at Gun Wharf 3 days per week. Please only apply if you can meet this requirement.

Key Responsibilities

Provide proactive administrative support across Hub Inclusion Team activities

Act as the first point of contact, delivering excellent customer service

Respond to calls and emails promptly, maintaining accurate records

Communicate clearly and professionally with a wide range of stakeholders

Manage enquiries, including sensitive and confidential information

Coordinate diaries, appointments, and scheduling

Maintain databases and administrative systems in line with council processes

Take accurate minutes and support SEND and partnership meetings

Organise meetings, training sessions, and events end-to-end

Prepare reports, documentation, and statutory returns

Maintain accurate SEN pupil data in line with requirements

Keep stakeholders informed with clear and up-to-date case information

Gather feedback to support continuous service improvement

About You

Proven experience in an administrative or business support role, ideally within a local authority or education/SEND setting

Strong organisational skills with the ability to manage multiple priorities

Excellent communication skills and a customer-focused approach

Experience handling sensitive and confidential information

Proficient in using databases and Microsoft Office applications

Ability to work collaboratively with a range of stakeholders

If you are a proactive and organised professional looking to make a difference in a dynamic team, we would love to hear from you.

Apply now to be considered