Job Description

Interim Business Support Officer - Education & SENDLocation: Kent (Office-based 3 days per week - mandatory attendance)Contract: Interim Assignment - Initial 3 Months (with potential extension)Rate: £200 per day umbrellaWe are seeking an experienced Business Support Officer to join a busy Education & SEND service on an interim basis. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills and experience supporting multi-agency teams within a public sector environment.This role requires attendance in the office three days per week, and applicants must be able to commit to this requirement.Key Responsibilities

• Provide proactive administrative support across Education and SEND service activities.
• Act as a first point of contact, delivering a professional and responsive customer service experience.
• Respond promptly to telephone and email enquiries while maintaining accurate records.
• Communicate effectively, inclusively and professionally with a wide range of stakeholders.
• Manage sensitive and confidential enquiries with discretion and professionalism.
• Coordinate appointments, schedules and diary management.
• Maintain databases, records and administrative systems in line with organisational procedures.
• Take accurate minutes and provide support for partnership and SEND-related meetings.
• Organise meetings, events and training sessions from planning through to delivery.
• Prepare documentation, reports and statutory returns as required.
• Ensure stakeholders receive timely and accurate updates regarding cases and service activity.
• Maintain accurate SEN pupil data and records in accordance with statutory requirements.
• Gather and collate feedback to support continuous service improvement.

• Previous experience in a Business Support, Administrative or Coordinator role.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience maintaining databases and accurate record-keeping systems.
• Excellent verbal and written communication skills.
• Ability to handle confidential and sensitive information appropriately.
• Strong minute-taking and meeting administration experience.
• Proficiency in Microsoft Office applications and administrative systems.
• Experience working within Education, SEND, Local Government or a similar public sector environment is highly desirable.