Job Description

Service Charge Officer

Temp 3 months initially

22 PAYE plus holiday

Canning Town Area - 3 days in the office 2 days working from home

Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.

You will also:

• Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
• Provide an objective and effective income recovery service.
• Sensitive to resident needs, be first and main contact for service charges.
• Appropriately refer complex casework
• Assist with the preparation of papers for court and tribunals
• Ensure arrears recommendations are actioned
• Ensure timely completion of benefit claims and assist with verification
• Identify at-risk residents and ensure that they are provided with appropriate support and advice
• Maximise recovery of former tenant, parking, sundry and other homeowner debts
• Meet with residents on-line, in the office, and in their homes

Please click 'apply now' or contact me for more information

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