Job Description

1st Line Support Technician
Location: Redhill (Hybrid)
Employment Type: Full-time
Salary: • £32,500–£36,000base salary (more for the right person).
PCD290040

Role Overview
Salary: £32,500–£36,000 (depending on experience) + 5% performance bonus
Type: Full-time, Permanent

As a 1st Line Support Technician, you’ll be the first point of. You’ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools.
It’s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment.

Key Responsibilities
• Log, prioritise, and manage incidents through to resolution or escalation.
• Troubleshoot issues with desktop operating system and servers, virtual machines, and networks.
• Perform daily system checks and monitor alerts for uptime and performance.
• Manage user accounts, permissions, and other admin tasks.
• Assist with installations, updates, and configuration work.
• Develop knowledge base articles and contribute to service improvement projects.
• Keep clients updated and deliver excellent customer service at every step.

What You’ll Bring:
• At least 1 years’ experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus).
• Strong communication and customer service skills – you genuinely enjoy helping people.
• Good understanding of desktop operating system desktop/server environments.
• Confident troubleshooting hardware and software issues.
• Well-organised with an eye for detail and good multitasking skills.
• A curiosity for technology and eagerness to learn.
• Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (virtualisation platform, Hyper-V), or cloud services.
• Relevant IT certifications (industry IT certification, enterprise technology, etc.) are a plus.
• Live within 45 minutes of Redhill.

What’s In It For You:
• 5% performance bonus.
• 22 days’ holiday, rising annually to 25.