Job Description

Logistics & Shipping Administrator — 12-month fixed-term contract

Redditch · Full-time · Up to £28,000 per annum · Immediate start · 

This is an urgent requirement — we're shortlisting and interviewing on a rolling basis, so apply early.

Arden Personnel is recruiting a Logistics & Shipping Administrator for our client, an established manufacturer in Redditch, on a 12-month contract with an immediate start. You'll sit at the heart of the Customer Support & Sales team, owning dispatch and shipping admin across the company's two UK sites and keeping customers updated every step of the way.

It's a hands-on, varied role for someone who likes to take ownership and get things done — with genuine room to develop into ERP order entry and wider customer support over the contract.

What you'll do

Produce dispatch labels and international shipping paperwork for packages leaving both UK sites, using a range of online logistics platforms

Resolve logistics issues — late deliveries, missing parcels, courier disputes and shipment-related complaints

Keep customers updated with accurate, up-to-date tracking information

Maintain the Excel pricebook with current product codes and pricing, ready for upload to the ERP system

Manage documents for the Customer Support & Sales, IS and sales teams — making sure policy documents and insurance certificates are correctly filed and in date

Work across sales, customer service, finance and operations to gather information, resolve issues and complete requests

You'll thrive here if

You take ownership and drive tasks to completion without needing to be chased

You're confident in Excel and comfortable moving between multiple systems

You stay organised and calm juggling several things at once

You're proactive about building working relationships across teams

You pick up new tools and processes quickly

What you'll need

Essential

Experience using online logistics platforms and creating international shipping documents

Strong Excel skills — formulas, formatting, filtering, pivot tables, lookups, and working with large data sets

Customer-focused communication to resolve delivery and shipment issues

Strong written and verbal communication

Organised and reliable, able to manage multiple tasks at once

The ability to learn quickly and work through unfamiliar problems

Desirable

Import/export knowledge — commercial invoicing and dealing with customs issues

Experience within a customer service team

Familiarity with SharePoint, Smartsheet, CRM systems or similar business tools

Exposure to sales, customer, or finance operations, or business analytics

The details

12-month fixed-term contract, full-time

Immediate start

Based in Redditch

Flexible hours around core hours of 10:00–15:00

Up to £28,000 per year

How to apply Click Apply and attach your CV — we're reviewing applications as they arrive and will move quickly. For a confidential chat about the role first, call our team on (phone number removed) (Redditch) or (phone number removed) (Alcester).

About Arden Personnel Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We're an equal opportunities employer