Job Description

Logistics & Shipping Administrator 12-month fixed-term contract

Redditch Full-time Up to £28,000 per annum Immediate start

This is an urgent requirement we're shortlisting and interviewing on a rolling basis, so apply early.

Arden Personnel is recruiting a Logistics & Shipping Administrator for our client, an established manufacturer in Redditch, on a 12-month contract with an immediate start. You'll sit at the heart of the Customer Support & Sales team, owning dispatch and shipping admin across the company's two UK sites and keeping customers updated every step of the way.

It's a hands-on, varied role for someone who likes to take ownership and get things done with genuine room to develop into ERP order entry and wider customer support over the contract.

What you'll do

• Produce dispatch labels and international shipping paperwork for packages leaving both UK sites, using a range of online logistics platforms
• Resolve logistics issues late deliveries, missing parcels, courier disputes and shipment-related complaints
• Keep customers updated with accurate, up-to-date tracking information
• Maintain the Excel pricebook with current product codes and pricing, ready for upload to the ERP system
• Manage documents for the Customer Support & Sales, IS and sales teams making sure policy documents and insurance certificates are correctly filed and in date
• Work across sales, customer service, finance and operations to gather information, resolve issues and complete requests

You'll thrive here if

• You take ownership and drive tasks to completion without needing to be chased
• You're confident in Excel and comfortable moving between multiple systems
• You stay organised and calm juggling several things at once
• You're proactive about building working relationships across teams
• You pick up new tools and processes quickly

What you'll need

Essential

• Experience using online logistics platforms and creating international shipping documents
• Strong Excel skills formulas, formatting, filtering, pivot tables, lookups, and working with large data sets
• Customer-focused communication to resolve delivery and shipment issues
• Strong written and verbal communication
• Organised and reliable, able to manage multiple tasks at once
• The ability to learn quickly and work through unfamiliar problems

Desirable

• Import/export knowledge commercial invoicing and dealing with customs issues
• Experience within a customer service team
• Familiarity with SharePoint, Smartsheet, CRM systems or similar business tools
• Exposure to sales, customer, or finance operations, or business analytics

The details

• 12-month fixed-term contract, full-time
• Immediate start
• Based in Redditch
• Flexible hours around core hours of 10 00
• Up to £28,000 per year

How to apply Click Apply and attach your CV we're reviewing applications as they arrive and will move quickly. For a confidential chat about the role first, call our team on (phone number removed) (Redditch) or (phone number removed) (Alcester).

About Arden Personnel Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We're an equal opportunities employer.