Job Description

Your new company
An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
Your new role

• Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online.
• Record all phone calls and email queries via CRM system and triage as necessary.
• Carry out ID checks for DBS renewals for inspectors.
• Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising.

• Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases.
• Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers.
• Must pass a DBS check

• £15.10 per hour
• 6 month temporary role with possible extension
• Hybrid and flexible working once training is completed
• DBS check covered.
• Carmarthen base office - Hybrid working