Job Description

Business Support Officer (Children & Families Service)
Location: London Borough of Hackney
Hours: Full-time
Start: ASAP
Location: Hackney E8 - Hybrid
Pay Rates: 19.98/hr (PAYE) OR 26.92/hr (Umbrella)
Length: 3 Months
Enhanced DBS required

Are you a resourceful, highly organised administrative professional looking to make a meaningful impact?

The London Borough of Hackney is seeking a Children & Families Service Business Support Officer to play a pivotal role in their centralised Business Support Hubs. In this dynamic position, you will deliver comprehensive operational and administrative support across Children and Education services, directly contributing to the smooth running of vital community provisions.

As a versatile member of the hub, your duties will span across multiple functional areas, including:

• Administrative & Clerical Support: Deliver high-quality minute-taking (including complex, confidential meetings), data entry, filing, scanning, and mail handling.
• Financial Processes: Process invoices, payments, expenses, travel warrants, and local orders while ensuring strict regulatory compliance.
• Client & Service Support: Act as a key point of contact, handling complex and sensitive enquiries from service users, families, and external professionals.
• Data & Performance Management: Maintain the accuracy and integrity of critical data systems used for service planning and statutory reporting.
• Logistics & IT: Coordinate diaries, book travel, manage event logistics, and provide basic, first-line ICT troubleshooting for staff.
• HR Support: Assist with recruitment and onboarding processes, including interview scheduling and applicant liaison.
  
  

• Experience: Proven background in a busy administrative or business support role managing multiple competing priorities. Experience within a Local Authority or Children's Services environment is highly desirable.
• Technical Skills: Proficiency in digital tools (Microsoft Office / Google Workspace) and a proactive attitude toward learning new systems and AI tools.
• Communication & Minutes: Exceptional verbal and written communication skills, with a proven track record of accurate, high-level minute-taking.
• Discretion: A deep understanding of data protection regulations and the ability to maintain the absolute confidentiality required when handling sensitive children and family cases.
• Core Values: A strong personal and professional commitment to anti-racism, diversity, and dismantling systemic inequalities.

• A satisfactory Enhanced Disclosure and Barring Service (DBS) check is mandatory for this position.
• Flexibility to meet service demands, which may occasionally include working outside standard office hours or participating in cover rotas.
  
  

Hackney aspires to be an anti-racist organisation. We expect all staff to make anti-racism and anti-oppressive ways of working a foundation of their practice, actively cultivating an inclusive learning environment that celebrates cultural, heritage, and religious diversity.

Please note due to the high volume of applications only successful candidates will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.