Admin Support Officer, Derry, Immediate start, £13.45 per hour
Your new company
You will be joining a well-established charitable organisation dedicated to supporting individuals who have experienced difficult and often distressing life events. The organisation works in partnership with a range of agencies to deliver high-quality, person-centred services across Northern Ireland.
Your new role
As an Administration & Support Officer, you will play a key role in ensuring the smooth day-to-day running of the service. Acting as a first point of contact, you will handle enquiries with professionalism and empathy, often supporting individuals in sensitive or emotional situations.You will provide comprehensive administrative support to the wider team, including managing communications, maintaining accurate records on case management systems, and supporting service delivery through coordination of appointments, referrals, and documentation.The role also involves:
Managing reception and telephone enquiries in a busy environmentSupporting clients and stakeholders face-to-face and remotelyCoordinating diaries, bookings, and meeting arrangementsMaintaining office systems, supplies, and recordsAssisting with service delivery, including risk assessments and referrals where requiredLiaising with external agencies and partnersEnsuring all work is carried out in line with organisational policies, including confidentiality and safeguardingThis is a varied and rewarding role where you will need to work both independently and as part of a team.
What you'll need to succeed A minimum of 5 GCSEs (or equivalent), including Maths and English, with at least 1 year's administrative experience
or 5 years' experience in an administrative roleStrong organisational skills with the ability to manage competing prioritiesExcellent communication skills, both written and verbalExperience handling confidential and sensitive informationAbility to respond calmly and effectively in emotionally demanding situationsHigh level of accuracy and attention to detailProficiency in Microsoft Office applicationsExperience using data systems or case management softwareStrong interpersonal skills and the ability to engage with a range of stakeholdersDesirable:
Experience supporting vulnerable individualsBackground in the voluntary or community sectorUnderstanding of the Northern Ireland justice systemWhat you'll get in return £13.45 per hour Temporary opportunity 35 hours per week The opportunity to work in a purpose-driven organisation making a real differenceA supportive and collaborative team environmentExposure to multi-agency working and partnership environmentsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.