Job Description

Field Technical Support

+12 months +

+On site in London

+Inside IR35

+£21ph - £25 ph

We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.

You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.

Key Responsibilities

Manage and resolve ITSM tickets, including incident resolution and service request fulfilment

Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices

Build, image, pre-stage, deploy, and install desktops and laptops

Provide onsite support for Windows-based environments and enterprise applications

Support mobile devices including iPhone and Android platforms

Deliver technical support for video conferencing tools, including Webex and related collaboration platforms

Manage user provisioning, access requests, and desktop/peripheral support

Maintain accurate IT asset and hardware inventory within ITSM tools

Liaise with vendors for hardware repairs and service requirements

Support infrastructure-related tasks and daily IT operations as required

Create, maintain, and update SOPs, documentation, and user guides

Work closely with end users in a client-facing onsite environment

Skills & Experience Required

Strong hardware and software troubleshooting skills

Experience with PC imaging, deployment, and installation

Proven ITSM / ticket management experience (e.g., ServiceNow)

Experience supporting Windows-based environments

Strong knowledge of mobile device support (iOS and Android)

Experience supporting video conferencing tools (e.g., Webex)

Familiarity with asset and inventory management processes

Understanding of infrastructure support principles

Knowledge of user provisioning and desktop peripherals

Experience creating and maintaining documentation and SOPs

Strong problem-solving skills with the ability to work independently

Excellent communication and customer service skills

Comfortable working in an onsite/client-facing roleIf you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch