Job Description

Job Title: Field Technical Support Representative (Onsite Contract)
Location: London, UK (100% Onsite)
Contract Duration: 12 Months
Security Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)

We are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users.

You will be responsible for managing the entire lifecycle of workplace technology-from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.

• Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
• Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary.
• Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
• Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
• Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
• Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
• Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.

• Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
• PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
• ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (e.g., ServiceNow) to manage daily workflows.
• Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
• Inventory Control: Prior experience managing physical IT asset tracking and documentation.
• Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
• Vetting Requirements: Willingness to undergo a comprehensive 5-year criminal history and employment background check.

• CompTIA A+, Microsoft Azure Fundamentals, or equivalent IT certifications.

Please submit your CV highlighting your relevant Windows deployment, ticketing, and event support experience to yogeshwari. com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.