Job Description

Field Technical Support

months +

+On site in London

+Inside IR35

+ 21ph - 25 ph

We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.

You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.

• Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
• Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
• Build, image, pre-stage, deploy, and install desktops and laptops
• Provide onsite support for Windows-based environments and enterprise applications
• Support mobile devices including iPhone and Android platforms
• Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
• Manage user provisioning, access requests, and desktop/peripheral support
• Maintain accurate IT asset and hardware inventory within ITSM tools
• Liaise with vendors for hardware repairs and service requirements
• Support infrastructure-related tasks and daily IT operations as required
• Create, maintain, and update SOPs, documentation, and user guides
• Work closely with end users in a client-facing onsite environment

• Strong hardware and software troubleshooting skills
• Experience with PC imaging, deployment, and installation
• Proven ITSM / ticket management experience (e.g., ServiceNow)
• Experience supporting Windows-based environments
• Strong knowledge of mobile device support (iOS and Android)
• Experience supporting video conferencing tools (e.g., Webex)
• Familiarity with asset and inventory management processes
• Understanding of infrastructure support principles
• Knowledge of user provisioning and desktop peripherals
• Experience creating and maintaining documentation and SOPs
• Strong problem-solving skills with the ability to work independently
• Excellent communication and customer service skills
• Comfortable working in an onsite/client-facing role

If you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.