Job Description

Income Officer (Housing)

Wembley Park (Hybrid: 3 days office / 2 days WFH)

Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour

Contract Role - 3 months (subject to change)

Working Hours -Monday to Friday 9am to 5pm

The Opportunity

We're currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio.

Key Responsibilities

• Manage rent accounts and drive effective arrears recovery across multiple tenures
• Provide high-quality customer service, supporting tenants to sustain their tenancies
• Offer advice on welfare benefits, including Universal Credit, and signpost to specialist support services
• Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents
• Take enforcement action where required, including preparing cases for court and attending hearings
• Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service
• Promote early intervention and income maximisation strategies, including Direct Debit sign-ups
• Maintain accurate case records and produce reports on arrears performance

What We're Looking For

• Proven experience in rent arrears recovery / income collection within housing
• Strong knowledge of Housing Benefit, Universal Credit, and welfare reform
• Understanding of rent arrears pre-action protocols and relevant legislation
• Experience working in a multi-agency or partnership environment
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a varied caseload and work both independently and collaboratively
• Confident using IT systems and maintaining accurate records

If you are interested in this role, please apply.