Job Description

Customer Service Specialist - Life Sciences and Biotechnology Industry
Customer Service Specialist - Life Sciences and Biotechnology Industry

The location of the role is Amersham (onsite).
The duration of the contract is 12 months.
The pay rate on offer is 15.59 per hour (via PAYE). (37.5 hours per week)

Preference for bilingual candidates - English and either Italian, French OR Spanish

Key accountabilities of the role

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Invoicing of service interventions
• Dispute Handling
• Deep dive into stock discrepancies and follow up
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Provide knowledge and accurate information to customers.
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Experience, Skill requirements & qualifications

• Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
• Excellent communication and interpersonal skills
• Excellent organisational skills and ability to prioritise workload
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience
• Ability to work well in a busy customer service environment
• Attention to detail and ability to prioritise
• Flexibility and willingness to work as a team member

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