Job Description

Job Description: Senior IT Change Manager 

Location: Hybrid

Contract Type: Contract

NEED ACTIVE SC CLEARANCE

Role Overview We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end lifecycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations.

This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies.

Key Responsibilities Strategic Planning

Contribute to the development of IT policies, standards, and strategic plans

Develop and communicate change strategies and implementation roadmaps

Ensure stakeholder alignment with strategic objectives and timelines

Produce reports and insights to support decision-making and governanceEmerging Technology Monitoring

Monitor industry trends and emerging technologies

Support technology roadmapping and innovation initiatives

Provide insights and recommendations to enhance IT capabilitiesRequirements Management

Define, analyse, and prioritise business and technical requirements

Engage stakeholders to gather input and challenge assumptions

Establish requirement baselines and maintain traceability

Ensure alignment of changes with organisational objectivesConfiguration Management

Define and manage Configuration Items (CIs) and naming conventions

Implement processes for secure configuration and asset tracking

Maintain accurate and up-to-date configuration records

Conduct audits and recommend improvements to configuration processesChange Control

Lead the full lifecycle of change requests from assessment to closure

Perform risk and impact analysis for proposed changes

Develop and review implementation plans for complex changes

Ensure appropriate governance and approvals (e.g., CAB)

Evaluate the success and effectiveness of deployed changesIT Service Change Management

Design and implement frameworks, templates, and procedures for change

Analyse risks and benefits associated with IT service changes

Monitor execution and ensure adherence to best practices

Benchmark change management processes against industry standardsSystem Development Life Cycle (SDLC)

Apply structured methodologies across all SDLC phases

Ensure compliance with development standards and governance processes

Oversee checkpoints, deliverables, and quality standardsQualifications & Experience Education

Bachelor’s degree in IT, Computer Science, or related discipline

OR

Minimum 10 years of relevant experience in lieu of a degreeExperience

Minimum 3 years’ experience in IT Change Management

Proven experience managing change requests end-to-end

Experience working with cross-functional stakeholders

Demonstrated ability to lead and coordinate small teamsCertifications

ITIL Foundation Certification (mandatory)Key Skills & Competencies

Strong knowledge of ITIL Change & Configuration Management

Excellent stakeholder management and communication skills

Risk assessment and analytical thinking

Strategic planning and governance expertise

Ability to manage multiple priorities in a complex environment

Experience with ITSM and change management toolsKey Deliverables

Change impact assessments and risk analyses

Change implementation plans and approvals

Configuration management records and reports

Post-implementation reviews (PIRs)

Strategic and operational reporting