Job Description

Role: Senior IT Change Manager

Location: Mons, Belgium (Hybrid)

Type: Contract

Duration: 12 months

Security clearance: SC / NATO Secret (required)

Overview We are seeking an experienced Senior IT Change Manager to lead and drive IT service and organisational change initiatives within a complex environment. This role requires strong stakeholder engagement, governance expertise, and the ability to manage end-to-end change processes while ensuring alignment with strategic objectives.

Key Responsibilities Strategic Planning & Governance

Support the development of IT strategies, policies, and standards

Drive implementation of change planning aligned with organisational objectives

Provide guidance to stakeholders on strategic approaches and timelines

Produce reports, insights, and analysis to support decision-makingChange Management & Control

Lead the end-to-end lifecycle of change requests (assessment through to implementation)

Develop and execute implementation plans for complex change initiatives

Ensure appropriate governance and approvals for all changes

Evaluate the effectiveness of implemented changes and identify improvementsIT Service Change Management

Analyse risks, impacts, and benefits associated with IT service changes

Design frameworks, templates, and processes for change implementation

Monitor and direct change execution activities

Benchmark and improve processes against industry best practicesRequirements & Stakeholder Management

Define, scope, and prioritise business and technical requirements

Facilitate stakeholder workshops and provide constructive challenge

Establish traceability and baseline requirements documentationConfiguration & Process Management

Maintain configuration items (CIs) and ensure accurate tracking systems

Implement and improve configuration management processes and tools

Conduct audits and reporting to maintain data integrityTechnology & Innovation

Monitor emerging technologies and contribute to innovation strategies

Support roadmap development and knowledge sharingSystem Development Lifecycle (SDLC)

Ensure adherence to SDLC best practices and standards

Support structured development processes, including checkpoints and deliverablesKey Requirements Experience

Minimum 3+ years’ experience managing IT change requests end-to-end

Proven experience working with stakeholders and process owners

Experience leading small teams

Strong understanding of IT service management and change frameworksEducation

Bachelor’s degree in a relevant discipline

OR

Equivalent experience (10+ years in a similar role)Certifications

ITIL Foundation (mandatory)Key Skills

IT Change & Release Management

Stakeholder Engagement

Risk & Impact Analysis

Configuration Management

SDLC knowledge

Strategic planning and reporting

Process improvement and governanceAdditional Information

Work environment: Office-based (secure environment)

Security clearance: NATO Secret / SC (required)

Start date: ASAPWhy Apply? This is an excellent opportunity to work in a high-impact environment, contributing to mission-critical IT transformation initiatives while collaborating with international stakeholders