Job Description

Housing Administrator

• Location: Norwich
• Rate of pay: £13.54 per hour (PAYE)
• Contract type: 3-month temporary contract

About the Role

We're recruiting for a Housing Administrator to support a busy housing team in Norwich. This is a fantastic opportunity for an organised, customer-focused administrator to gain valuable experience within a well-established housing environment. You'll play a key role in supporting housing operations, managing data, liaising with residents and contractors, and helping to ensure a high standard of service delivery.

Day-to-Day Responsibilities

• Act as the first point of contact for residents, visitors, and general enquiries
• Input, update, and maintain accurate records across CRM systems, spreadsheets, and internal databases
• Monitor estate inspections and raise communal repair requests
• Liaise with contractors, including obtaining quotes, raising purchase orders, and managing queries
• Produce letters, reports, and mail merges using standard templates
• Maintain service charge spreadsheets, records, and utility updates
• Support community events and resident engagement initiatives
• Ensure reception and office areas are professional and well maintained

Required Skills & Experience

• Previous administrative experience, ideally within housing or a customer-focused environment
• Strong IT skills including Microsoft Word, Excel, Outlook, and Teams
• High attention to detail with accurate data entry skills
• Excellent written and verbal communication skills
• Ability to prioritise workload and work independently
• Professional, customer-focused approach

To apply for the Housing Administrator position, please submit your CV for consideration