Job Description

Business Support Leader

To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations.

Principle accountabilities

• Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data, meeting arrangements, caseload management and note taking.
• Maintain IT systems, including local and corporate IT systems, spreadsheets, databases to be able to produce appropriate outputs, e.g. reports.
• Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To work flexibly across the service, working on a range of activity to provide proactive support to service users.
• To manage a demanding and reactive workload in a responsive way to assist the Business Support Team Leader to meet key objectives and external regulatory requirements.
• To ensure the professional delivery of established business processes such as database management to support the organisation.
• To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
• Embrace new technology to support service users, to ensure that the level of support offered is flexible and in line with the Council's ways of working.
• To work methodically to prioritise work and meet deadlines.
• Use innovative and imaginative thinking to improve service delivery.
• Undertake other duties appropriate to the post that may reasonably be required from time to time.

Relationships:

The post holder will be required to liaise with various teams and services across the organisation. Key contacts will include officers across all directorates, members of the public, service users and suppliers.

Work Environment:

This post demands a high level of flexibility, a positive attitude and ability to adapt to changes due to service needs. This post is office based, with some flexibility to work from home and the postholder will be expected to work across the Council's estate to provide cover for similar roles as well as work to their paperlite agenda.