Job Description

Resident Liaison Officer
Location: Yeovil (covering sites in Bristol, Gloucester & Bath)
Start Date: ASAP
Duration: Ongoing
Rate: 19 per hour (39 hours per week)

Resident Liaison Officer - Social Housing / Maintenance Works

I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil.

This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery.

Transport is provided.

The Role:

• Acting as the main point of contact for residents before, during, and after works
• Liaising with tenants to arrange property access, appointments, and surveys
• Keeping residents updated on programme dates, progress, and any changes to scheduled works
• Managing resident queries, concerns, and complaints in a professional manner
• Supporting vulnerable residents and ensuring any additional needs are communicated to site teams
• Working closely with Site Managers, subcontractors, and client representatives to coordinate works
• Carrying out resident visits and welfare checks where required
• Maintaining accurate records of all tenant communications and project updates
• Helping minimise disruption and ensure a positive customer experience throughout the works

Key Requirements:

• Previous experience as a Resident Liaison Officer or Tenant Liaison Officer within social housing, maintenance, or refurbishment projects
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• Confident dealing with residents, subcontractors, and client teams
• Full UK driving licence and willingness to travel between sites essential (travel provided)