Job Description

The Company:

A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence.

The Job:

On behalf of our client we are seeking an experienced customer service individual on a temporary 6 month contract. This role is supporting their early arrears team and to speak with the client (business to business) to see if they are able to resolve the arrears.

Are you a confident communicator who thrives on solving problems and getting results? This role could be for you.

What this role involves:

• Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
• Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
• Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.
• Work closely with management to resolve arrears linked to partner actions, helping improve processes for smoother collections.
• Provide clear, timely, and accurate responses to both customer and internal queries, maintaining focus on resolving arrears and preventing losses.
• Ensure all work complies with company policies and FCA regulations, including Treating Customers Fairly (TCF), Data Protection, Anti-Money Laundering (AML), and Consumer Credit (CONC) guidelines.

The Person:

For this role our client is seeking someone who has excellent customer service (telephone based) experience. Ideally you may have collections experience but that isn't essential. It's also key you have a confident manner and able to work to deadlines to ensure tasks are completed on time

The Location:

Basingstoke, near the train station

The Pay:

£13.50 per hour

The Hours:

Monday - Friday 37.5 hours per week Monday - Friday 9am - 5.15pm

The Contract:

6 months