Job Title: ServiceNow Technical Architect
Start Date:Immediate
Mode of working: Hybrid / 2-3 days based on-site in Crawley
Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions?
If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.
Your responsibilities:
- Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
- Lead architecture/design workshops, gap analysis, and provide technical governance.
- Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
- Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
- Establish and enforce platform governance, design standards, and release management processes.
- Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
- Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
- Support Lighthouse implementations as scalable models for global rollouts.
- Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
- Lead design authority forums; mentor developers and administrators.
- Provide hypercare support, knowledge transfer, and user training during implementations.
Essential skills/knowledge/experience:
- Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
- Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
- Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
- Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
- Broader platform/solution architecture for all other ServiceNow outcomes
- Strong communication, stakeholder management, leadership, documentation, and team collaboration.
Desirable skills/knowledge/experience: (As applicable)
- Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
- Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.