Job Description

Tenant Liaison Officer
Location: Northamptonshire (NN10)
Start Date: ASAP
Duration: Ongoing (potential to go permanent)
Rate: 24.25 per hour

Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire

I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12).

Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction.

The Role:

• Acting as the main point of contact for tenants throughout the refurbishment works
• Liaising with residents to arrange property access, appointments, and surveys
• Keeping tenants updated on programme dates, progress, and any changes to scheduled works
• Managing tenant queries, concerns, and complaints in a professional and timely manner
• Supporting vulnerable residents and escalating any welfare concerns where necessary
• Working closely with the Site Manager, subcontractors, and client representatives to coordinate works
• Carrying out resident visits and maintaining regular communication throughout the project
• Maintaining accurate records of all tenant interactions, appointments, and feedback
• Helping ensure works run smoothly with minimal disruption to occupied properties

Key Requirements:

• Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing or refurbishment projects
• Strong communication and customer service skills
• Excellent organisational and administrative abilities
• Ability to build positive relationships with tenants and site teams
• Experience working within occupied properties preferred