Job Description

Freelance Tenant Liaison Officer (TLO)

Location: Durham Office 

Job Type: Freelance 

Rate: £13 per hour PAYE

Start Date: Immediate

Freelance Tenant Liaison Officer Required

We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts.

Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes.

Key Responsibilities

Act as the main point of contact between residents, site teams, and the client.

Keep tenants fully informed before, during, and after planned works.

Arrange and attend resident meetings, home visits, and consultation events.

Manage resident expectations and resolve concerns promptly and professionally.

Coordinate access appointments and assist with vulnerable residents where required.

Record and maintain accurate resident communication logs and project documentation.

Work closely with Site Managers and Project Managers to minimise disruption and ensure customer satisfaction.

Handle complaints in line with company procedures and work proactively to achieve positive outcomes.

Requirements

Previous experience as a Tenant Liaison Officer within the social housing, planned maintenance, or refurbishment sector.

Excellent communication and interpersonal skills.

Strong organisational and administrative abilities.

Ability to build positive relationships with residents, clients, and site teams.

Confident using Microsoft Office and digital reporting systems.

Full UK driving licence and access to your own vehicle.

CSCS card (preferred but not essential)