Job Description

Compliance & Office Administrator (Temporary to Permanent)

Location: Watford (the company will be relocating to relocating to Hemel Hempstead within the next couple of months)
Salary: 28,000 per annum
Hours: Monday to Friday, 9:00am - 5:00pm (1-hour lunch break)
Contract: Temporary to Permanent
Start Date: Immediate start required

This is role 100% office based.

We are recruiting for a Compliance & Office Administrator to join a welcoming and highly supportive team. This is an excellent opportunity for an organised and proactive administrator looking to join a friendly organisation where no two days are the same.

Working closely with the Governance & Compliance Manager, you will play a key role in supporting compliance activities, administering an independent Alternative Dispute Resolution (ADR) service, coordinating office administration, and providing wider business support.

Key Responsibilities

Alternative Dispute Resolution (ADR) & Consumer Complaints

• Act as the first point of contact for the ADR service, supporting communication between customers and clients.
• Monitor complaints via the ADR portal and liaise with all parties throughout the process.
• Maintain accurate complaint records and compliance databases.
• Produce statistical reports and ensure timely follow-up at every stage.
• Carry out quality checks on complaint records.
• Reconcile monthly invoices and forward for payment.

Compliance Administration

• Provide administrative support for compliance processes, including inspections and member monitoring.
• Schedule inspections and maintain compliance records.
• Issue reminders and follow up on outstanding actions.
• Process inspection reports and member feedback.
• Monitor correct use of company branding and conduct credit checks.
• Produce compliance reports and assist with annual reporting.
• Support the investigation and resolution of compliance issues and member disputes where appropriate.

Administrative Support

• Process applications and maintain confidential records.
• Coordinate meetings, prepare agendas, take minutes and distribute documentation.
• Manage shared inboxes and correspondence.
• Produce reports and management information as required.

Office Administration

• Assist with the day-to-day running of the office, including:
• Opening and distributing post.
• Maintaining meeting rooms and office presentation.
• Ordering office supplies and managing stock.
• Coordinating office repairs and supplier relationships.
• Booking hotels, catering and meeting facilities.
• Supporting internal communications.
• Organising staff meetings and recording meeting minutes.

General Responsibilities

• Produce accurate reports for management.
• Contribute to continuous improvement initiatives across the business.
• Provide support across other departments when required.
• Actively participate in team meetings and one-to-one reviews.

About You

The successful candidate will have:

• Previous administration experience within a busy office environment.
• Able to travel to Watford initially and then to the new office in Hemel Hempstead
• Excellent organisational skills with strong attention to detail.
• Confident communication skills, both written and verbal.
• The ability to manage multiple priorities and work to deadlines.
• Good IT skills, including Microsoft Office.
• A proactive, flexible and positive approach to work.
• The ability to handle confidential information with discretion.

What's on Offer

• Salary of 28,000.
• Monday to Friday working hours (9:00am - 5:00pm).
• Temporary to permanent opportunity.
• Immediate start available.
• A genuinely friendly, supportive and collaborative working environment.
• The opportunity to join an organisation where your contribution is valued and where you'll play an important role in supporting the wider team.

Temping through Tate Recruitment - benefits include:

Weekly Pay

28 days holiday

Free on-site parking in Watford and at the new office in Hemel Hempstead

Access to Tate Rewards Scheme - include Store Discounts

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.