Job Description

Customer Service Advisor - Inbound Contact Centre

Location: Cardiff, CF23 (Hybrid - 2 days onsite per week)

Contract: 12‑month fixed term

Start Date: 10th August 2026

Hours: 37 hours per week, Monday to Friday

Shifts: Between 8:30am and 5:30pm

Pay Rate: £15.54 per hour (PAYE)

Security Clearance: BPSS required

About the Role

Are you passionate about delivering outstanding customer service and resolving issues first time? Do you enjoy helping people, solving problems, and making a real difference on every call?

We're looking for enthusiastic Customer Service Advisors to join a busy inbound contact centre team. You'll be the first point of contact for customers, using your communication skills and problem‑solving ability to deliver first call resolution and an excellent customer experience.

This is a great opportunity to join a supportive team environment with hybrid working and regular weekday hours.

What You'll Be Doing

Handling inbound customer calls with professionalism, empathy and confidence

Identifying customer needs and resolving queries accurately at the first point of contact

Using multiple internal systems and knowledge bases securely and efficiently

Recording customer interactions clearly and accurately

Working collaboratively with colleagues to share knowledge and improve service delivery

What We're Looking For

Previous experience in a customer service or call centre environment

Strong communication and active listening skills

A proactive, solutions‑focused mindset

Ability to work independently as well as part of a team

Confident using IT systems and navigating multiple applications

Why Apply?

Competitive hourly pay

Hybrid working model

Monday to Friday shifts only

Full training and ongoing support

Opportunity to build long‑term customer service experience within a well‑established organisationIf you're customer‑focused, reliable and ready to make an impact from day one, we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people