Job Description

Location: Perth (Hybrid - 2 days per week in the office)

Rate: 15.54 per hour

Contract: 12-month temporary assignment

Start Date: 10th August 2026

Hours: 37 hours per week, Monday to Friday

Shifts: Between 8:30am and 5:30pm

Are you a natural problem solver with a passion for helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where resolving customer queries quickly and effectively is a priority?

We are looking for Customer Contact Inbound Telephony Advisors to join a busy customer service team. In this role, you will focus on delivering First Call Resolution (FCR), ensuring customers receive accurate and efficient support at the first point of contact.

• Respond to inbound customer enquiries with professionalism and empathy.
• Identify customer needs and provide effective solutions wherever possible at the first point of contact.
• Use internal systems and knowledge bases to support customer enquiries.
• Accurately document customer interactions and outcomes.
• Work collaboratively with colleagues to share knowledge and improve processes.
• Deliver a high standard of customer service on every call.

• Previous experience in a call centre or customer service environment.
• Excellent communication and active listening skills.
• Strong problem-solving abilities with a focus on achieving first call resolution.
• Ability to work independently and as part of a team.
• Confident using multiple systems and technology simultaneously.
• A positive, customer-focused approach.

• Due to a structured training programme, we are unable to consider applicants who have any pre-booked holidays within the first 4-6 weeks of the assignment.
• Any pre-booked holidays within the first six months of the assignment must be clearly declared during the application process.
• Successful applicants will be required to undergo BPSS screening.

If you are passionate about helping customers, enjoy solving problems and are looking for your next customer service opportunity, we would love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.