Job Description

Operations Coordinator
London
Part-time and Contractor
PCD310033

Job description
In this role, you will support the operational delivery of our EQA qualifications, including Arts Award.

You will be supporting customers to enter candidates for Arts Award/EQA qualifications via our online systems and provide Trinity with their assessment information timely and accurately. You will also also responsible for supporting the delivery of the moderation and monitoring programmes that underpin the quality assurance framework for our Arts Award/EQA qualifications.

This role requires organising and coordinating moderations, providing operational support to the monitoring programme, and dealing with a range of customer queries and requests. Additionally, you will complete a variety of administrative tasks to facilitate the end-to-end operational delivery of EQA qualifications.

About you
• Very good administrative and organisational skills
• Experience, understanding of and commitment to delivering outstanding customer service
• Experience of working in a customer facing role on email and phone, and ability to communicate well through these mediums; good verbal and written communication skills
• Strong IT skills, including experience of using a major technology provider email and calendar software, spreadsheet software and Word
• Experience of working with data processing systems and handling data
• Experience of using technology and online platforms, and the ability to support customers to engage with technology
• Attention to detail and ability to carry out a variety of office administrative tasks quickly and accurately
• Ability to understand new systems and processes quickly
• Ability to organise own workload, prioritise and multitask
• Good problem-solving skills and ability to use initiative
• Ability to work under pressure, meet deadlines and cope with periods of high workload
• A team player with a positive “can do” attitude, and at the same time able to work independently and be responsible for own remit of work

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all the organisation employees. This is carried out by a 3rd party supplier and our standard background checks consist of right-to-work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

About the role

Contract: 12 months fixed-term contract, part-time
Location: London (hybrid-working)

This role is a 12 months fixed-term contract, part-time working 3 days per week during regular office opening hour from 9am-5pm on Tuesdays, Wednesdays and Thursdays.