Job Description

Operations Coordinator
PCD300165

The organisation is on a mission to provide the best possible start to college for traditional students. We begin by making travel and experiential education a core part of every student's first year. Our participants start college overseas in one of five the organisation locations and take fully accredited in-person classes from our Academic Provider, the University of New Haven. After completing 1 - 3 semesters with the organisation, participants seamlessly transfer to one of 40+ partner universities in the United States. Along the way, participants become more mature, empathetic global citizens who have a greater sense of purpose and direction for their lives.
At the organisation, we're creating a different model. We're driving the costs down and acceptance rates up. We connect participants to the world and give them a chance to discover who they are before making them choose a major. We're out to build a transformational company that makes higher education more accessible and impactful. We are backed by First Round Capital and other top VCs.
The Operations Coordinator is part of the full time staff of the study center. On site staff are committed to supporting future and current organizational objectives through the design, implementation, and execution of strategic, innovative, data-driven, and research-based practices in support of the organisation's mission. The on-site staff serve as champions across the organisation to ensure each and every practice creates a significant impact on the student experience as well as organizational goals aligned with the Mission and Vision of the organisation.
The Operations Coordinator serves in a key role responsible for supporting the day-to-day functions of the Study Center finance and operations coordination. The Operations Coordinator collaborates with the Programme Director to comply with financial and operational requirements of the Study Center so as to maximize the day to day efficiency of the work-flow.
In addition to financial and operational tasks, this role assists with planning, managing and delivering educational excursion logistics. In collaboration with the Academic Director, and Academic Coordinators, the Operations Coordinator oversees the logistics and administration of courses and experiential learning activities.

Responsibilities:
• Assist with obtaining, compiling, and organizing student enrollment documentation
• During arrivals and orientation, support the Programme Director in logistics of orientation week (staffing and scheduling) with full availability
• Assist with basic accounting, bookkeeping, and financial transactions (providing cash-flow reports, interacting with accountants, reimbursements, accounts payable)
• Assist the Programme Director by supporting center logistics (repairs, managing inventories, providing utilities and maintenance reports)
• Coordination of contracts, capacity and space analysis, along with financial filings
• Prepare reports, spreadsheets, briefing notes, and correspondence materials
• Create budgets and provide forecasts compared to actual financial results
• Create and manage calendar of excursions in collaboration with Student Life Manager and Programme Director
• Book excursions and experiential learning activities, manage the logistics, create itineraries, and communicate them to staff in a timely manner
• Attend excursions when required
• Distribute and archive confidential files and documents
• Provide support to the Programme Director, Student Life Manager, and Academic Director with planning and operations activities
• Liaise and assist staff and managers with operational priorities
• Assist with staff onboarding and training
• Proactively work to safeguard the health and wellbeing of students and staff members by complying with all health and safety protocols.
• Maintain a professional appearance and demeanor at all times
• Other job-related duties, responsibilities, and activities may change or be assigned at any time with or without notice. Flexibility is important!
• Front desk duties as necessary
Minimum Requirements and Qualifications
• Ability to work on-site in an office environment
• 2/3 years of experience in an operations or administrative role
• Fluency in English
• Excellent verbal and written communication skills; the ability to provide verbal and written information, and provide instructions
• Excellent problem-solving skills; ability to investigate and analyse information and draw conclusions
• Strong computer skills, including Google Suite and/or Microsoft Suite, to include spreadsheet software, Word and presentation software
• Experience managing projects
• Ability to work independently
• Flexible and responsive to change
Preferred Requirements and Qualifications
• A 2 or 4 year college degree in Business, Accounting, or a related field
• 1 - 2 years of experience in accounting and bookkeeping
• Knowledge of Human Resources rules and regulations
• Direct experience with administration in education abroad
• Previous experience in Higher Education or Education Abroad organisations
Site Specific Requirements and Qualifications
• Authorized to work in the country - the organisation is unable to sponsor visas.
• Fluency in local language
Even if you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
The organisation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.