Job Description

Service Desk Engineer - 1st Line Support
London
£42K–£48K a year
Full–time
PCD310039

Job description
IT Support Engineer - Specialty Insurance

The Role

You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.

Key responsibilities:
• Provide hands-on 1st and 2nd line support to business users across all levels of seniority
• Support a major technology provider 365, desktop and server operating systems 10/11, directory-services software, and Exchange Online environments
• Manage incidents, requests, and access control through the ITSM platform
• Assist with joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM)
• Troubleshoot VPN, Teams, and audio-visual meeting setups
• Maintain clear documentation and consistent communication with end users

The Role

You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.