Job Description

1st Line Support – 6-Month Contract – Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment.

Windows 10/ Windows 11

Microsoft 365

Exchange

Azure

Outlook

MS Teams

Active Directory

Telephony support

Triaging tickets and escalating to relevant teams where necessary

Using ServiceNow ticketing system

Mix of remote & deskside support - including working on a tech bar

Good customer service skills

Experience with iManage or Bomgar (desirable)

Role details:

Job role: 1st Line Support      

Job type: Contract

Duration: 6 months’ contract 

Rate: £140 - £155 per day

Working hours: 37.5 hours per week Monday - Friday

IR35 status: Inside IR35

Location: Hybrid, one day per week in Liverpool     

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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