Job Description

IT Infrastructure Analyst
Kingston upon Thames
£34. 5K–£57. 5K a year
Full–time
PCD310185

Job description
Overview

Responsibilities
• Be responsible for the comprehensive management, maintenance, and enhancement of IT systems to ensure uninterrupted operations, robust security, and continuous improvement.
• Manage IT infrastructure projects under the guidance of the Deputy IT Director, including the design, implementation, and optimisation of IT systems to support organisational objectives.
• Ensure core systems are regularly maintained, upgraded, and secured to meet strict compliance standards and safeguard against potential threats.
• Act as a key escalation point for the college onsite support teams after they have exhausted available resources, providing advanced technical expertise as part of the 3rd line support framework.
• Diagnose and resolve complex technical issues, leveraging a combination of technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime and maintain smooth operations.
• Demonstrate strong expertise in cloud and on-premises backend services, including a major public-cloud platform, Exchange, Intune, document collaboration software, and cloud services, with a detailed understanding of a major technology provider directory-services software, desktop and server operating systems, and a major technology provider System Management Tools.
• Apply an in-depth understanding of network technology, topologies, and services to support and optimise IT infrastructure.
Requirements / Qualifications
• Proven experience in managing IT infrastructure with a focus on cloud and on-premises services (a major public-cloud platform, Exchange, Intune, document collaboration software).
• Strong knowledge of a major technology provider directory-services software, desktop and server operating systems, and a major technology provider System Management Tools.
• Solid understanding of network technology and network topologies.
• Proactive, detail-oriented professional able to anticipate challenges and drive innovation within a collaborative team.
• Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders.
Location & Travel

Benefits & Conditions
• Generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year, plus 5 days Wellbeing leave.
• Excellent pension scheme with significant employer contribution (Teachers Pensions or Local Government Pension Scheme).
• Subsidised sports facilities and opportunities for professional development and training.
• Salary sacrifice cycle-to-work scheme.
• Enhanced DBS check, satisfactory references, online search, and proof of eligibility to work in the UK.
Equality & Inclusion

Here at the organisation, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted directory-services software services as well as a major public-cloud platform technologies, while remaining versatile enough to incorporate other platforms as necessary.

Predominantly based at Merton College, this is a Group Wide Post and you will need to travel/work from any of STCG Campuses as required.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
About STCG

The organisation is made up of Carshalton College, Kingston College, Merton College and the organisation College, which merged on 1 August 2017. STCG is one of London’s largest providers of post-16 education and training and contributes to local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.