Job Description

Position: Temporary Customer Relationship Administrator
Location: Didcot, Milton Park
Salary: 13.74 per hour

Our client is a highly regarded organisation, dedicated to providing exceptional customer service and maintaining strong client relationships. They are committed to fostering a supportive and dynamic work environment where every team member can thrive.

The Role:
As a Temporary Customer Relationship Administrator, you will join the customer service team, engaging with clients and internal stakeholders to ensure seamless operations and exceptional service delivery.

Main Responsibilities:
Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
Providing sales support to Customer Relationship Executives (CRE's).
Supporting CRE's in the creation of customer quotations and logging them as opportunities within the company's CRM database.
Managing team mailboxes, assigning emails to the relevant team members.
Providing excellent customer service support via phone and email.
Resolving customer issues within agreed timescales, recording all contact and outcomes in CRM.
Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance.
Updating the ERP and CRM systems as required to assist the smooth running of the department.

About You:
Candidates should possess excellent communication skills, both written and verbal, and have a methodical approach to problem-solving. Experience with ERP and CRM systems is essential, along with a flexible attitude towards work. Attention to detail and a willingness to learn about the company's products are crucial for success in this role.

Required:
Proficiency in ERP and CRM systems.
Strong written and verbal communication skills.
Methodical problem-solving abilities.
Flexibility and adaptability in a dynamic work environment.

Commutable Locations:
Oxford, Didcot, Wantage, Wallingford, Newbury, Reading

Key Words:
Customer Service, Sales Support, ERP, CRM, Temporary Administrator, Customer Relationship, Milton Park, Abingdon

INDCOM

Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.