Job Description

Resident Liaison Officer (RLO) - Windows & Doors

Rate: Up to £19 per hour

Contract: 12-Week Contract Temp

Location: East & North London

Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London.

We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme.

Key Responsibilities

• Act as the primary point of contact for residents throughout the windows and doors replacement programme.
• Keep residents informed of project timelines, appointments, and progress updates.
• Arrange property access and coordinate appointments with residents.
• Conduct resident visits, consultations, and pre-start meetings where required.
• Work closely with site teams and project managers to ensure works are delivered efficiently.
• Handle resident enquiries, concerns, and complaints in a professional and timely manner.
• Maintain accurate records of resident interactions and project updates.
• Deliver excellent customer service and ensure a positive resident experience throughout the works.
• Support the smooth completion of the programme while minimising disruption to residents.

Requirements

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction.
• Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a busy workload.
• Competent with Microsoft Office and internal management systems.
• Full UK driving licence preferred.
• Customer-focused, proactive, and professional approach.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

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