Job Description

Inbound Customer Service Advisor
Full–time
PCD320233

Job description
• Salary of £30,000(rising to £31,000after twelve months employment).
• Monday to Friday, 35.75 hours per week (between the hours of 8.45am – 5.00pm).
• 25 days holiday plus bank holidays (increasing with service).
• Excellent pension
• Fantastic wellbeing package.
• Hybrid working model (see below for details).

Due to continued growth we are recruiting for an experienced Inbound Customer Service Advisor to join our client based in Liverpool City Centre.

The role is working for an extremely stable and award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.

Working full-time, Monday to Friday (35.75 hours per week, 8:45am–5:00pm), you'll receive a starting salary of £29,700, rising to £30,850after one year of service.

Hybrid Working Schedule (Post-Training):
• First 2 months: Fully office-based (Liverpool City Centre).
• After 2 months: 1 day per week remote.
• After 4 months: 2 days per week remote.
• After 6 months: 3 days per week remote.

Please note: A successful DBS check is required for this role.

About the role:
• Answer and handle incoming telephone calls in a professional, courteous and timely manner.
• Respond to and resolve customer queries received by email.
• Respond to telephone queries by checking details on the system.
• Issue claim forms, membership applications and other information to customers as requested.
• Update the system with changes to membership details by telephone, email or paperless change requests.
• Process claim forms as required.
• Ensure adherence to regulatory and compliance issues at all times.

To be considered for this role you will have:
• Inbound customer call handling.
• Quality call handling
• Experience of resolving customer queries to the highest standards.
• Proficient Excel user
• Able to successfully pass a DBS check.

Your past job title may have been:
• Receptionist
• Inbound Customer Service Advisor
• Call Centre Representative

You may have experience working in:
• Banking
• Insurance
• Financial Services
• Medical/NHS

To Apply:

If you’re a committed and experienced Inbound Customer Service Advisor looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

We aim to respond to all successful applications within 3 days. If you haven’t been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest.

Job Type: Full-time

Expected hours: 35.75 per week.

Experience:
• Financial services: 2 years (preferred).
• Inbound Customer Service: 2 years (preferred).

• Liverpool (required)

Work Location: Hybrid remote in Liverpool.

Benefits:
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme.
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Transport links
• Work from home

Application question(s):
• Please outline your past relevant experience from the last 2 years for this role.