Job Description

Resident Liaison Officer (RLO)

Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer

Location: Brent, West London
Rate: £23.00 per hour (Umbrella)
Sector: Social Housing Property Services Retrofit & Decarbonisation
Mileage: Business mileage reimbursed at 45p per mile

About the Role

We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London.

As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the planned works.
• Build strong relationships with residents and provide regular updates on project progress.
• Coordinate access and appointments with residents and site teams to minimise disruption.
• Respond to resident enquiries and resolve concerns professionally and efficiently.
• Support vulnerable residents with empathy and ensure their individual needs are considered.
• Maintain accurate records of resident communications and project updates.

Candidate Requirements

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar role within the social housing sector.
• Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable.
• Excellent communication and interpersonal skills with the ability to build rapport and manage expectations.
• Strong organisational and problem-solving skills.
• Full, clean UK driving licence.

What's on Offer

• £23.00 per hour (Umbrella).
• Business mileage reimbursed at 45p per mile.
• Opportunity to work on a high-profile social housing retrofit programme.
• Long-term contract with a reputable contractor.

Apply Now

If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you.

Click the "Apply Now" button to submit your application today.