Job Description

Large Housing Association is looking for an Estate Operations Coordinator to deliver a first-class service to residents on a large multi-tenure estate.

Responsibilities:

Contributing to the management of a large multi-tenure estate.

Supervising the onsite estate team and service providers to deliver against targets.

Contribute to the creation of service charge budgets and financial planning and respond to queries around service charge billing and collection.

Provide exceptional on-site management services and ensure timely, responsive support for customers.

Complete all Fire Risk Assessment actions promptly, adhering to internal policies.

Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements.

Recommend enhancements for communal areas and estate services to the Estate Operations Manager.

Improve resident satisfaction within budget; identify cost-saving opportunities.

Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks.

Collaborate with the estate management team to address individual resident needs and gather feedback.

Drive service improvement initiatives to enhance customer satisfaction.

Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works.

This role will be hybrid working with 4 days on site in Colindale and Camden and the other WFH.

Experience:

Relevant experience in a similar customer-facing role.

Excellent communication and interpersonal skills

Experience in liaising and managing contractors

Property management or Housing experience

Computer skills (Word, Excel, Outlook)

20.88 ph PAYE or 27.61 ph Umbrella