Job Description

Join Our Client as a Temporary IT Technician!

Are you passionate about technology and eager to support users in a dynamic hybrid work environment? Our client is seeking a Temporary IT Technician to provide essential technical support and ensure a smooth experience for employees using Microsoft 365 and other collaboration tools.

Position: Temporary IT TechnicianContract Length: 3-6 monthsWorking Pattern: Full Time (Hybrid - 3 days in the office, 2 from home)Location: Newcastle City Centre (No parking available due to location)Hourly Rate: £14.00 paid on a weekly basis through OAStart Date: ASAP

Key Responsibilities:

As the first point of contact for technical issues, you will:

• M365 User Administration: Manage user accounts, reset passwords, and oversee distribution groups and shared mailboxes.
• First-Line Support: Diagnose and resolve IT requests through our ticketing system, escalating more complex issues to our third-party support.
• Device Enrolment & Setup: Provision new corporate laptops and deploy Android phones to remote staff using Microsoft Intune and Windows Autopilot.
• Collaboration Tool Support: Troubleshoot access permissions and sync issues in Microsoft Teams and SharePoint.
• Endpoint Security: Monitor user devices to ensure compliance with security policies using Microsoft Defender and Sophos.
• Documentation & Training: Provide guidance to non-technical users on maximising M365 tools and maintain clear IT ticket logs.

Person Specification:

Essential Criteria:

• Basic experience troubleshooting Windows 10/11 operating systems.
• Familiarity with the Microsoft 365 apps suite and basic administrative exposure to the M365 Admin Centre.
• Excellent customer service and communication skills.

Desirable Criteria:

• Microsoft Certified: Endpoint Administrator Associate (MD-102) or Microsoft 365 Certified: Fundamentals (MS-900).
• Experience in a service desk environment using ticketing software.
• Knowledge of Microsoft Entra ID, Microsoft Intune, and video conferencing platforms like Zoom.

Why Join Us?

Enjoy a range of fantastic perks while working with Office Angels, including:

• Discount Vouchers: Exclusive savings on a variety of high-street brands.
• Eye Care Vouchers: Supporting your vision and well-being.
• Pension Scheme Option: Invest in your future with employer contributions.
• 28 Days Paid Annual Leave: Accrued weekly for those well-deserved breaks.

If you're a patient, analytical problem-solver with a strong interest in cloud technology, we want to hear from you! Don't miss this opportunity to enhance your skills and contribute to a vibrant work environment.

Apply Now!

If you are excited about this opportunity and meet the qualifications, please send your CV to us today. We can't wait to meet you and discuss how you can play a key role in supporting our client's IT operations!

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.