Job Description

Job Title: Income Officer

Location: Warrington (Hybrid - 3 days from home, office-based Wednesday & Thursday)

Rate: £24.00 - £25.50 per hour (Umbrella)

Contract: Rolling contract (minimum 3 months)

Hours: 37 hours per week

Requirement: Full UK Driving Licence & access to a vehicle

We are currently recruiting for an experienced Income Officer on behalf of a housing organisation based in Warrington. This is a hybrid role offering flexibility, with 3 days working from home and 2 days in the office.

This is an excellent opportunity for someone with social housing experience who is confident managing rent arrears and undertaking pre-court actions.

• Manage a caseload of rent accounts in arrears, ensuring effective recovery of income
• Carry out pre-court work including issuing Letter 1s and Letter 2s
• Draft legal notices in line with policies and procedures
• Maintain regular contact with tenants via phone and email to negotiate repayment plans
• Monitor and review accounts, taking appropriate action to reduce arrears
• Accurately update housing management systems and maintain detailed records
• Work proactively to prevent escalation of arrears cases

• Previous experience working as an Income Officer within social housing
• Strong knowledge of rent arrears recovery processes and pre-court procedures
• Experience drafting notices and handling tenancy-related correspondence
• Excellent communication and negotiation skills
• Ability to manage a busy caseload independently
• Full UK Driving Licence and access to own vehicle

• No court attendance required
• Hybrid working arrangement - office attendance required Wednesdays & Thursdays
• Immediate start available