Job Description

Income Officer

Reading

Temporary up to 6 months

Office based

23.00 Umbrella

We are recruiting an Income Officer on behalf of a large social housing provider to deal with low level arrears all the way up to taking tenants to court.

Key responsibilities:

• Take early action to minimize the development of debt
• Contact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platform
• Ensure that all customer contact is recorded within our Housing Management system and accurate records at kept
• Manage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debt
• Instigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social Landlords
• If appropriate, instigate direct payments from customers benefits ie Housing Benefit or Universal Credit liaising with relevant local authority or the DWP
• Work collaboratively with internal colleagues to maximise customer's income whether through benefits or employment

Essential requirements of the Income Officer:

• Previously worked within Social Housing
• Experience using NEC system

Please contact Josh Meek in the Derby office for more details.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.