Job Description

Income Officer

Reading

Temporary up to 6 months

Office based

£23.00 Umbrella

We are recruiting an Income Officer on behalf of a large social housing provider to deal with low level arrears all the way up to taking tenants to court.

Key responsibilities:

Take early action to minimize the development of debt

Contact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platform

Ensure that all customer contact is recorded within our Housing Management system and accurate records at kept

Manage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debt

Instigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social Landlords

If appropriate, instigate direct payments from customers benefits ie Housing Benefit or Universal Credit liaising with relevant local authority or the DWP

Work collaboratively with internal colleagues to maximise customer's income whether through benefits or employmentEssential requirements of the Income Officer:

Previously worked within Social Housing

Experience using NEC systemPlease contact Josh Meek in the Derby office for more details.

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